Privacy Policy

Who We Are

Timber Tree and Construction LLC is a family-owned tree service and general contracting company based in Whatcom County, Washington. We are owned by Dylan and Taylor Lindsey. When this policy says "Timber," "we," "us," or "our," it means Timber Tree and Construction LLC. When it says "you," it means anyone who visits our website, calls or texts us, fills out one of our forms, or hires us for a job.

What Information We Collect

We try to keep this short. We collect two kinds of information.

First, the information you give us directly. When you fill out our estimate request form, call or text (360) 441-5033, email [email protected], or message us on Facebook or Instagram, you typically share your name, phone number, email address, property address, and a description of the work you want done. If you become a customer, we may also collect billing details, photos of your property, and notes from our crew about the job.

Second, the information your browser and device share automatically when you visit our site. That includes things like your IP address, browser type, the pages you view, how long you stay, what you click on, and the site that referred you to us. We use standard analytics tools to see how the site is performing. We do not try to identify you personally from this data.

How We Use Your Information

We use your information to do the things you would expect a local contractor to do. We respond to your inquiry, prepare an estimate, schedule the work, communicate with you about the job, send invoices, follow up after the work is done, and ask for honest feedback. If you give us permission, we may also send occasional updates about Timber, seasonal reminders, or stories from recent jobs.

We use the analytics data to understand which pages help people and which need work, so we can improve the site over time.

Who We Share Information With

We do not sell your information. We share it only with the service providers we need to run the business. That short list includes our website host and CRM platform (GoHighLevel), our analytics provider (Google Analytics), our email and SMS service providers, our payment processor, and any subcontractor or supplier we need to coordinate with on your specific job. We also share information when the law requires it, such as a valid court order or government request.

If we ever need to share your information with a third party for advertising or marketing purposes beyond what is described here, we will ask your permission first.

Cookies and Tracking

Like most websites, timbertreeservicepnw.com uses small data files called cookies to remember things like whether you have visited before. We also use tracking pixels from Google and, in some cases, Facebook, to measure how our ads and content perform. You can turn off cookies in your browser settings, but parts of the site may not work as well if you do. We do not use cookies to build a profile of you across other websites.

Third-Party Services We Use

Our site and CRM are built on GoHighLevel, which stores your contact and project information. Google Analytics helps us understand site traffic. Google Ads and, on occasion, Facebook (Meta) advertising tools help us reach homeowners in Whatcom and Skagit County who are searching for tree service or contractors. Each of these companies has its own privacy policy, and we encourage you to read them if you want a full picture of how your data is handled across the web.

Your Choices and Rights

You can ask us at any time what information we have about you, ask us to correct it, or ask us to delete it. Email [email protected] or call (360) 441-5033 and we will take care of it. If you signed up for text messages or email updates, you can opt out at any time by replying STOP to a text or clicking the unsubscribe link in any email. Opting out of marketing messages does not stop the practical communications we need to do your job (like confirming an appointment or sending an invoice).

Children's Privacy

Our website and services are intended for adults who own or manage property. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Data Security

We take reasonable steps to keep your information safe, including secure forms, encrypted transmission, and trusted vendors for hosting and payments. No system is perfect, but we treat your data with the same care we would want for our own.

Changes to This Policy

If we update this privacy policy, we will change the "Last updated" date at the top of the page. For larger changes, we will post a notice on our website or send a note to existing customers. By continuing to use our site or services after a change, you accept the updated policy.

Contact Us

If you have a question about this privacy policy, or you want to access, correct, or delete information we have about you, reach out and we will help.

Timber Tree and Construction LLC
Whatcom County, WA
Phone or text: (360) 441-5033
Email: [email protected]